On 25 August 2004 I received an e-note that ended with: I have already advised our IT department to take necessary action to manage this situation. It's been more than a week since then. And for that whole week I stopped sending e-mail complaints and letters. But the object of my griping, the bad webshite, has neither changed nor been removed. Which means I'll have to resume the onerous task of sending regular e-mail. Darn!